color_wheel Shopping Inquiries

Receiving a damaged item

For leaked or damaged products, please keep the delivery box and all packing materials. Please email us at (globalshop@luz-ltd.com) with the following information as attached file.

●Picture(s) of parcel box used to deliver the products
●Picture(s) of leaked or damaged product

We will follow up as soon as possible.

Please fill in the items and press the "Confirm" button at the end.
All personal information is strictly confidential.

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Phone Number
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After receiving the transmission, the person in charge will contact you.